Quality Management

Quality Management has become the backbone of global business activity. While there is no universally accepted definition of quality, common elements exist, namely: quality involves meeting or exceeding customer expectations, applies to products, services, people, processes and environments, and is in an ever-changing state.

This course provides a basic understanding and application of quality concepts in the workplace. Topics include: Study of Shifting Paradigms; Business Improvement Process; Human Element; Defining and Measuring Customer Value; Measurement Techniques for Continuous Improvement; and Quality Compliance.