Operations Management

The world is rapidly transforming into a global economy. Markets once local or national in nature are becoming international and global. As many manufacturing jobs move overseas, there is a surge in service industries. The growth of service industries has transformed the reach of production management to operations management.

This course helps students understand how goods and services are produced, delivered and serviced in both factory and non-factory systems. Topics include: Primary Functions of Operations Management; Process Selection and Measurement; Quality Management and Improvement; Facility Planning; Project Management; Forecasting; Scheduling; Inventory Management; Supply Chain Management; Relationships to other Functional Areas of the Firm such as Accounting, Engineering, Finance, HR, IT and Marketing.